Terms of Use

Agreement and business use

These Terms govern access to Fetch StormOps, a field-work and storm-information service for independent roofing professionals and teams. By creating a workspace, accepting an invitation, or using Fetch StormOps, you agree to these Terms and acknowledge the Privacy Notice. You must be at least 18 years old and authorized to act for yourself or the company or organization whose workspace you use.

Accounts and company workspaces

Public enrollment, when enabled, lets independent professionals and companies verify an email address, choose a Fetch StormOps password and create a private workspace without an invitation. An invitation is required to join another company’s private workspace; invited members must use the exact invited email address. Optional Google or Apple sign-in may also be available for separately approved identities; Fetch StormOps does not link accounts merely because their email addresses match. A Fetch password is transmitted over TLS and converted server-side into a salted, deliberately slow one-way verifier protected by a server-side secret. Fetch StormOps never stores plaintext or reversible passwords and never receives a Google or Apple password. You are responsible for protecting your Fetch credential or separately approved provider account and for promptly reporting suspected unauthorized access. Each company workspace is logically isolated. Owners control company data, administrators can manage the roster and operational settings, and representatives receive field access. Owners and administrators must invite only authorized people, remove access promptly, and keep at least one appropriate recovery administrator.

Lawful field conduct

You may use Fetch StormOps only for lawful business purposes. You are responsible for complying with licensing, solicitation, telemarketing, privacy, trespass, permit, consumer-protection, employment, and do-not-call or do-not-knock rules that apply to your work. Do not enter contact information without a lawful basis, disregard an opt-out, misrepresent weather evidence, impersonate another person, probe another workspace, upload malicious material, or use the service to harass, discriminate, or commit fraud.

Company data and permissions

Your company retains its rights in information its authorized members enter or upload. You grant Fetch StormOps a limited permission to host, process, reproduce, and transmit that information only as needed to operate, secure, support, and improve the service. You represent that you have the rights and permissions needed for submitted contact details, notes, photos, and inspection records. Do not upload highly sensitive personal data that the documented workflow does not require.

Weather and property information

Fetch StormOps combines public and third-party weather, map, imagery, address, and geocoding information. Public archives can be delayed, incomplete, preliminary, estimated, revised, or unavailable. A point, radar signature, shaded one-mile boundary, distance calculation, score, or generated report does not prove that hail, wind, or damage occurred at a structure. Fetch StormOps is not an engineering opinion, weather certification, insurance determination, appraisal, legal opinion, or guarantee of a claim outcome. Users must verify material facts and pair weather information with a qualified physical inspection.

Routes, scores, and generated records

Priority scores, route order, opportunity lists, follow-up suggestions, and analytics are workflow aids. They may be affected by missing or outdated inputs and must not be used as the sole basis for safety, employment, credit, insurance, or other high-impact decisions. Evidence cases and drone reports preserve selected workspace inputs and integrity references, but the responsible professional remains accountable for observations, conclusions, customer communications, and regulatory compliance.

Subscriptions, trials and cancellation

Fetch Solo is $49 USD per month for one person. Fetch Company is $249 USD per month including five seats, with additional seats at $29 USD per month each. Owners and administrators count toward company seats. Eligible new subscriptions include a seven-day trial; Company trials require a payment method. The applicable price, eligibility, taxes and renewal terms are shown before purchase confirmation. Creating an account does not itself start a trial, grant paid access or authorize a charge. Subscriptions renew automatically after a trial and at the end of each billing period until canceled. Manage App Store subscriptions through Apple; company owners manage web subscriptions through company billing controls. Deleting an account does not cancel a provider subscription. Complimentary access applies only to accounts expressly granted access by Fetch’s authorized operator. Existing pilot arrangements do not authorize an automatic conversion or charge.

Third-party services

Fetch StormOps depends on services such as supported identity providers, Cloudflare infrastructure, Mapbox, public weather agencies, mapping providers, browser notification systems, and device map applications. Their separate terms and privacy practices may apply. Fetch StormOps is not responsible for third-party outages, source revisions, device settings, or services outside its control.

Availability and changes

Fetch StormOps may add, change, suspend, or discontinue features to protect users, comply with law, respond to source changes, or improve the product. We aim to preserve workspace data and communicate material changes, but uninterrupted or error-free operation is not guaranteed. During the pilot, limits and features may change with notice in the app.

Suspension and termination

Access may be limited or suspended for a security threat, legal requirement, abuse, nonpayment after a paid activation, or material breach of these Terms. Members can delete their complete Fetch StormOps identity across all company memberships from account controls. An owner must first transfer or permanently delete every owned workspace. Deletion effects and limits are described in the Privacy Notice and account-deletion page.

Disclaimers and responsibility

To the fullest extent permitted by applicable law, Fetch StormOps is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, noninfringement, source completeness, lead quality, weather accuracy, or business outcome. You remain responsible for field safety, lawful solicitation, inspections, estimates, contracts, customer consent, and insurance communications. Nothing in these Terms limits rights or liability that cannot legally be limited.

Updates and contact

Material Terms updates will carry a new effective date and may require acceptance before continued use. For questions, use the public Support page. The workspace owner is the first contact for company access, roster, export, and field-record requests.

Publisher and contact

Fetch StormOps is operated by The Cross & Company LLC.

Support: support@getfetchroofing.com · (470) 652-0023
Privacy and security: privacy@getfetchroofing.com